Knowledge management systems and innovation in KIBS: A Brazilian case

Jose M. Cárdenas, Mauro Spinola

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Knowledge-Intensive Based Services are service companies that have been successful as agents of technology transfer. They are mainly knowledge providers. Regarding innovation, such companies are not innovation consumers but innovators in services. Most of the innovations, in this direction, come from the staff of professionals that make up KIBSs; innovations expressed in the experience from each professional. Thus, this article reviews: a) the mechanisms established to recover the experience in KIBS, and b) the manner in which KIBS develop knowledge management systems compliant with their service processes. In this paper are initially reviewed the characteristics of KIBS firms and their types in order to seek an alignment with a case study on the structure of knowledge management within a technology company in Brazil. Results indicate strong evidence that the people capabilities are the main foundation of knowledge management system, and the fact that the perception of technology does not represents its innovator face, but implies in the search for new uses for innovations in order to generate new services.

Original languageEnglish
Title of host publication2012 Proceedings of Portland International Center for Management of Engineering and Technology
Subtitle of host publicationTechnology Management for Emerging Technologies, PICMET'12
Pages2363-2370
Number of pages8
StatePublished - 2012
Externally publishedYes
Event2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12 - Vancouver, BC, Canada
Duration: 29 Jul 20122 Aug 2012

Publication series

Name2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12

Conference

Conference2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12
Country/TerritoryCanada
CityVancouver, BC
Period29/07/122/08/12

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