Role of Knowledge Management Systems within the expertise transfer

Jose Manuel Cardenas Medina, Mauro Spinola

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

This paper reviews three cases of information seeking environment within Brazilian KIBS (knowledge intensive based services) companies aiming to present how experts (or people with greater expertise) use or fail to use information technology to generate metaknowledge (or knowledge about knowledge). We are concerned about the differences between the perspective of information seeking from an expert in regard to a novice, but by considering other intermediate degrees of capability as well. In general, access to information is performed by using Knowledge Management Systems in order to searching within the organizational database, however, even the "information" remains stored into a datawarehouse, the metaknowledge produced from this interaction belongs only to the user. So if the user has enough expertise, the use of any information system comes to be obsolete. Thus, through the observation of the expert's behavior, we suggest and test a model for diminish that problem. Results demonstrate that the efficiency in the use of a computer system depends largely on the requirements of experts and their relationships with the people involved in developing such systems. Even, our model remains as a theoretical approach it suggest a basis for a software engineering to develop a customized Knowledge Management Systems for underpin the research problem.

Original languageEnglish
Title of host publication2013 Proceedings of PICMET 2013
Subtitle of host publicationTechnology Management in the IT-Driven Services
Pages1302-1308
Number of pages7
StatePublished - 2013
Externally publishedYes
Event2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013 - San Jose, CA, United States
Duration: 28 Jul 20131 Aug 2013

Publication series

Name2013 Proceedings of PICMET 2013: Technology Management in the IT-Driven Services

Conference

Conference2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013
Country/TerritoryUnited States
CitySan Jose, CA
Period28/07/131/08/13

Fingerprint

Dive into the research topics of 'Role of Knowledge Management Systems within the expertise transfer'. Together they form a unique fingerprint.

Cite this