Heuristic Evaluation of Peruvian Government Web Portals, used within the State of Emergency

The development of web platforms is very abundant at present, this event has developed exponentially due to the state of emergency. Therefore, there is a need to evaluate the quality of these platforms to ensure a good user experience, especially if these platforms are governmental. Currently, there are several platforms that have been developed by governments of different nations, which are related to the theme of covid-19; which should be evaluated from a heuristic perspective to detect usability problems that can occur when users interact with a product and identify ways to solve them. This article presents a heuristic evaluation of Peruvian government web portals, used within the state of emergency; for this purpose, a heuristic evaluation is carried out using a list of 15 heuristic principles, proposed by Toni Granollers, from two government platforms: Aprendo en casa and Covid19 Minsa. In this way, it was identified that the Peruvian platform Aprendo en casa has fewer usability problems compared to the Covid19 Minsa platform. Therefore, there is a need to renew or update the Covid19 Minsa platform using the results of the heuristic evaluation performed; on the other hand, although a heuristic evaluation of these Peruvian government platforms is being carried out, it is recommended to continue with a research that uses other usability evaluation methodologies for other platforms of daily use, such as the S/ 380 bonus platform, Bonus for independent or AFP withdrawal.