Knowledge management systems and innovation in KIBS: A Brazilian case

Jose Manuel Cardenas Medina, Mauro Spinola

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Knowledge-Intensive Based Services are service companies that have been successful as agents of technology transfer. They are mainly knowledge providers. Regarding innovation, such companies are not innovation consumers but innovators in services. Most of the innovations, in this direction, come from the staff of professionals that make up KIBSs; innovations expressed in the experience from each professional. Thus, this article reviews: a) the mechanisms established to recover the experience in KIBS, and b) the manner in which KIBS develop knowledge management systems compliant with their service processes. In this paper are initially reviewed the characteristics of KIBS firms and their types in order to seek an alignment with a case study on the structure of knowledge management within a technology company in Brazil. Results indicate strong evidence that the people capabilities are the main foundation of knowledge management system, and the fact that the perception of technology does not represents its innovator face, but implies in the search for new uses for innovations in order to generate new services.

Idioma originalInglés
Título de la publicación alojada2012 Proceedings of Portland International Center for Management of Engineering and Technology
Subtítulo de la publicación alojadaTechnology Management for Emerging Technologies, PICMET'12
Páginas2363-2370
Número de páginas8
EstadoPublicada - 2012
Publicado de forma externa
Evento2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12 - Vancouver, BC, Canadá
Duración: 29 jul. 20122 ago. 2012

Serie de la publicación

Nombre2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12

Conferencia

Conferencia2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12
País/TerritorioCanadá
CiudadVancouver, BC
Período29/07/122/08/12

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