Role of Knowledge Management Systems within the expertise transfer

Jose Manuel Cardenas Medina, Mauro Spinola

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)


This paper reviews three cases of information seeking environment within Brazilian KIBS (knowledge intensive based services) companies aiming to present how experts (or people with greater expertise) use or fail to use information technology to generate metaknowledge (or knowledge about knowledge). We are concerned about the differences between the perspective of information seeking from an expert in regard to a novice, but by considering other intermediate degrees of capability as well. In general, access to information is performed by using Knowledge Management Systems in order to searching within the organizational database, however, even the "information" remains stored into a datawarehouse, the metaknowledge produced from this interaction belongs only to the user. So if the user has enough expertise, the use of any information system comes to be obsolete. Thus, through the observation of the expert's behavior, we suggest and test a model for diminish that problem. Results demonstrate that the efficiency in the use of a computer system depends largely on the requirements of experts and their relationships with the people involved in developing such systems. Even, our model remains as a theoretical approach it suggest a basis for a software engineering to develop a customized Knowledge Management Systems for underpin the research problem.

Idioma originalInglés
Título de la publicación alojada2013 Proceedings of PICMET 2013
Subtítulo de la publicación alojadaTechnology Management in the IT-Driven Services
Número de páginas7
EstadoPublicada - 2013
Publicado de forma externa
Evento2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013 - San Jose, CA, Estados Unidos
Duración: 28 jul. 20131 ago. 2013

Serie de la publicación

Nombre2013 Proceedings of PICMET 2013: Technology Management in the IT-Driven Services


Conferencia2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013
País/TerritorioEstados Unidos
CiudadSan Jose, CA


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