Understanding Implicit User Feedback from Multisensorial and Physiological Data: A case study

Franci Suni-Lopez, Nelly Condori-Fernandez, Alejandro Catala

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Resumen

Ensuring the quality of user experience is very important for increasing the acceptance likelihood of software applications, which can be affected by several contextual factors that continuously change over time (e.g., emotional state of end-user). Due to these changes in the context, software continually needs to adapt for delivering software services that can satisfy user needs. However, to achieve this adaptation, it is important to gather and understand the user feedback. In this paper, we mainly investigate whether physiological data can be considered and used as a form of implicit user feedback. To this end, we conducted a case study involving a tourist traveling abroad, who used a wearable device for monitoring his physiological data, and a smartphone with a mobile app for reminding him to take his medication on time during four days. Through the case study, we were able to identify some factors and activities as emotional triggers, which were used for understanding the user context. Our results highlight the importance of having a context analyzer, which can help the system to determine whether the detected stress could be considered as actionable and consequently as implicit user feedback.

Idioma originalInglés
Título de la publicación alojadaProceedings - 2020 IEEE/ACM 42nd International Conference on Software Engineering Workshops, ICSEW 2020
EditorialAssociation for Computing Machinery, Inc
Páginas563-569
Número de páginas7
ISBN (versión digital)9781450379632
DOI
EstadoPublicada - 27 jun. 2020
Evento42nd IEEE/ACM International Conference on Software Engineering Workshops, ICSEW 2020 - Seoul, República de Corea
Duración: 27 jun. 202019 jul. 2020

Serie de la publicación

NombreProceedings - 2020 IEEE/ACM 42nd International Conference on Software Engineering Workshops, ICSEW 2020

Conferencia

Conferencia42nd IEEE/ACM International Conference on Software Engineering Workshops, ICSEW 2020
País/TerritorioRepública de Corea
CiudadSeoul
Período27/06/2019/07/20

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Publisher Copyright:
© 2020 ACM.

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